Start A Return
Select your region below, and have your shipping zip code and order number available. You’ll find your order number in your Velocio Order Confirmation email.
Returns & Exchanges
Return Policy
Our return process provides a refund of the purchase price of your item within 30 days of receipt.
Please note:
- Items must be returned clean. Used items must be laundered before they are returned. Any items received that are not clean will not be processed, and will be sent back to the customer.
- Whenever possible please return items in new condition, with tags and packaging so that they can be restocked.
- Socks, Face Masks, and BIVO Bottles are sold as FINAL SALE. They cannot be returned or exchanged.
- Velocio offers direct exchanges via the online return platform. You will be walked through the necessary steps to choose a different color or size of the same item.
- For any other exchange types we do offer instant credits to facilitate immediate re-orders.
- When submitting your return, choose the store credit option and place a new order for the item you’d like instead.
- Velocio retains the right to pursue payment for items not returned within 28 days of credit being provided.
Exchange Policy
Velocio retains the right to pursue payment for items not returned within 28 days of an exchange being provided.
Gift Return
Not your color? Not to worry. Gifts can be returned within 30 days. If you don’t have your order number, reach out to service@velocio.cc.
Signature Guarantee
The Velocio Signature Guarantee underscores our mission to create a better cycling experience. We believe that riding in our gear is the best proof of our commitment to quality and performance.
- Try any of our products for 30 days risk free. If you're not happy, return it for a full refund.
- Includes all Velocio-branded products.
- Final Sale items may only be returned for store credit. No refunds.
- Proof of purchase required.
Commitment to Sustainability
Returns that cannot be restocked, due to use or damage, are sent to our partner The Renewal Workshop. There they are renewed to a like-new state and made available through Velocio Renewed and removed from the waste stream.