I’ve pre-ordered an item. How does that process work?
When you place an order on an item not in stock, we include an expected date on when an item is available and in stock. If you are pre-ordering on an item, an email will be sent to you upon completion of an order. If you’re looking for a status on an item, email your query to
Why haven’t I received an e-mail from you, confirming my order?
Typically, you should have received an email shortly after placing your order. If that’s not the case, the e-mail address you supplied may be incorrect, our order confirmation e-mail may have been filtered by your e-mail program’s spam filter, or your inbox may be full. If you have not received an order confirmation e-mail, please contact us at .
How do I determine my size?
Sizing and fit are important for maximizing the quality of Velocio clothing. Check out our sizing details here.
Does Velocio charge tax with each piece?
Items are displayed inclusive of tax.
How much are shipping costs? Which countries do you deliver to? How long will my order take to arrive?
See our detailed shipping explanations here.
Is Velocio a socially responsible company?
Yes. Read more about our materials, process, labor policy and outreach here.
Your signature colors are the same as the Specialized – lululemon professional team, are you associated with them?
Velocio clothing is owned, in part, by Kristy Scrymgeour, the owner of Velocio Sports, the holding company for the Specialized – lululemon professional cycling team. The signature colors are Velocio’s signature colors and represent the passion, style and performance that Kristy has seen in the women’s pro peloton, values Velocio clothing hopes to embody and inspire.
Is Velocio clothing for racing?
Velocio clothing is for riding. While the fit is drawn, in part, from racing clothing, the focus is performance and comfort for the ride, where ever it may go and however fast (or casual) it may be.
Does Velocio sponsor riders or events?
Yes- we’ve solidified our outreach for 2014 with ambassadors, teams and events. However, if you’re interested in connecting, want to share an amazing event you’re putting together or know a rider that might be perfect for our brand, please drop us a line at .
I like an item very much but don’t see it available for men. Will you make a men’s version?
We’re focused on the quality and beauty of our first collection as it exists now, including the men’s pieces we have. Check back often as we’ll make seasonal additions to our entire line.
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