We’re proud to offer beautiful, well-designed, well-made clothing. In the unlikely event that you receive a Velocio product that bears a manufacturing or production defect, we offer a 30-day guarantee. This guarantee is not intended to cover crashes, accidental damage or extreme wear. (It would be an impressive feat to ride enough in a month to cause product failure, however.)
We offer this guarantee because we know that you have high expectations for our clothing and its our aim to deliver a well-made product representing quality and beauty for better cycling.
Please contact us at [email protected] if you have questions about a product relating to our guarantee. Guarantees are processed through our return procedure and make take up to 14 business days to complete. Proof of purchase through a Velocio account is required to process guaranteed items.
If you have any questions regarding our guarantee please send an email to [email protected]
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